Contact information

Contact Information Policy – Rcmumbai.com

Thank you for choosing Rcmumbai.com for your drone parts and accessories. We are committed to providing you with the best possible support. If you have any questions, concerns, or need assistance, our team is here to help. Please review our contact guidelines below to ensure a smooth and efficient support experience.

1. How to Reach Us

  • For all inquiries, please email us at support@rcmumbai.com.
  • Email is our preferred contact method for faster responses and better tracking of your inquiries.

2. Business Hours

  • Our support team is available from Monday to Friday.
  • We are closed on weekends and public holidays.

3. Response Time

  • We aim to respond to all emails within 1 to 2 business days.
  • Please allow additional time for responses during peak seasons, public holidays, or high-volume periods.

4. Technical Support

  • For technical support, please include detailed information about the issue you are facing, including product name, order number, and a brief description of the problem.
  • All technical support requests should be sent to support@rcmumbai.com.

5. No Local Pickup / Walk-In Sales

  • Rcmumbai.com is an online-only store. We do not offer local pickup, walk-in purchases, or collection from our warehouse.
  • All orders are dispatched through our shipping partners to the shipping address entered at checkout. Please do not visit our warehouse for order collection, including for urgent orders. Our warehouse staff are unable to hand over orders directly to customers.

6. Returns, Refunds, and Cancellations

  • Please note that Rcmumbai.com does not accept returns, refunds, or order cancellations. For more information, please review our Refund Policy.

7. Customer Expectations

  • We are always happy to help. If you have any questions, concerns, or feedback, please feel free to reach out to us. We genuinely value your trust and support.

8. Contact Details

  • Email: support@rcmumbai.com

Please Note: This is a warehouse/dispatch facility and not a retail store or customer pickup location. Walk-ins and order pickups are not available.

Thank you for choosing Rcmumbai.com. We appreciate your trust in our products and services, and we look forward to assisting you!