Return & Exchange Policy
We wish you are a very happy customer and enjoy the shopping experience here at Rcmumbai.com. However if it should happen any dissatisfaction in the process of purchasing, we will try our best to help you to settle the difficulty and give you a satisfying answer/resolution.
General Return & Exchange Policy:
If for any reason you are not satisfied with your purchase and would like to return your item for exchange or a refund, please contact us within 48 hours of receiving your order. Only the items caused in the
following cases can be return for an exchange or refund:
1. You received a wrong item
2. You received a defective item
Please note that all returned items must
1. Be in brand-new condition
2. Be unused and with original tags and packaging
3. Have no stains, rips, odours or damage of any kind
4. Be returned with all accessories
How to return an item:
a. Let us know what items you would like to send back and the reasons for your return, and please send an email to [email protected] to get a return address.
b. You need to put a notice regarding the following information in the package:
(1). Order number
(2). Product to be returned
(3). Reasons for your return
About Return Shipping Fee:
In general, you are responsible for the return shipping fee.
Exchanges (General Information):
Generally speaking, exchanges are not available at Rcmumbai.com.
Contact us to request for a return. Please provide us with your name, order number and the reason you would like to return the item by email. Please send back the item within 3 days after receiving conformation mail. Order number will be requested to written on the package, or the package will be REFUSED and will NOT be refunded or exchanged. We cannot accept C.O.D. (Cash on Delivery) shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Once the returned item is received, it will be inspected and you will be issued the appropriate refund/return in accordance with our policy within 3-5 working days.